Question 1

AbilityNet

Accepted Answer

For more than 25 years AbilityNet has been a pioneering UK charity, providing specialist services and impartial support to create a digital world accessible to all.

Email: enquiries@abilitynet.org.uk
Tel: 0300 180 0028
Website: https://abilitynet.org.uk/

Question 2

Adult Social Care – BANES

Accepted Answer

This team is your first point of contact for adult social care. We’ll listen to you and help you get the support you need.

Email: adultcare_dutyteam@bathnes.gov.uk
Tel: 01225 394570
Website: www.bathnes.gov.uk

Question 3

Adult Social Care – Wiltshire

Accepted Answer

The first point of contact for advice and information about adult social care services for people in Wiltshire.

Email: customeradvisors@wiltshire.gov.uk 
Tel: 0300 456 0111
Website: www.wiltshire.gov.uk

Question 4

Age UK - BANES

Accepted Answer

We know that getting older can bring both challenges and exciting new opportunities. We are here to help you navigate these changes and live a happy, health and fulfilled life.

Email: reception@ageukbanes.co.uk
Tel: 01225 466135
Website: https://www.ageuk.org.uk/bathandnortheastsomerset/

Question 5

Age UK - Wiltshire

Accepted Answer

We deliver a range of services to help keep you informed, remain independent and stay involved through your later life.

Email: enquiries@ageukwiltshire.org.uk 
Tel: 0808 196 2424
Website: https://www.ageuk.org.uk/wiltshire/

Question 6

Alabare

Accepted Answer

At ALABARÉ, we support thousands of people each year with the belief that everyone deserves a place to call home, a heart that is restored, and a mind that is empowered.

Email: enquiries@alabare.co.uk
Tel: 01722 322882
Website: www.alabare.co.uk

Question 7

BANES Carers’ Centre

Accepted Answer

We are a local charity dedicated to supporting the thousands of people caring for their loved ones in Bath and the surrounding areas.

Email: support@banescarerscentre.org.uk
Tel: 0800 0388 885
Website: https://banescarerscentre.org.uk/

Question 8

Beyond Dementia

Accepted Answer

An activity based social club for people with dementia, open 4 days a week. The club provides long-term support to members as their dementia develops. Transport is provided, making sure people in rural areas can attend. Activities are steered by members’ interests and high staff ratios mean individual choices can be met.

Email: office@beyonddementia.org.uk 
Tel: 01225 775023
Website: beyonddementia.org.uk

Question 9

Building Bridges

Accepted Answer

The Building Bridges Programme offers a holistic service which provides personalised support to people with significant barriers and challenges to help them build their independence and move towards education and employment outcomes.

Email: buildingbridges@communityfirst.org.uk 
Tel: 01380 732821
Website: https://buildingbridgessw.org.uk/

Question 10

Carer Friendly Wiltshire / Forward Carers

Accepted Answer

Forward Carers is delighted to bring together a range of online resources to assist you in your caring role. If you’re caring for someone in Wiltshire, you can access our Benefits Calculator to see what you may be entitled to, register for a Carers ID Card, access online support groups and self-refer for help from local services.

Email: carerfriendly@forwardcarers.org.uk 
Tel: 01380 710300
Website: https://carerfriendlywiltshire.org.uk/

Question 11

Carers Together

Accepted Answer

We can offer much-needed practical and emotional support to unpaid Carers and provide a range of support services.

Email: enquiries@carerstogetherwiltshire.org.uk
Tel: 01380 710300
Website: https://carerstogetherwiltshire.org.uk/contact/

Question 12

Chippenham Borough Lands

Accepted Answer

We are a place-based charity dedicated to supporting the wellbeing of people in Chippenham through grants, guidance and great places.

Email: admin@cblc.org.uk
Tel: 01249 658180
Website: https://cblc.org.uk/

Question 13

Citizens Advice

Accepted Answer

We’re a local charity that gives advice over the phone, by email and on web chat, while reserving our face to face support for when it's most needed.

Tel: 0808 278 7995
Website: https://www.citizensadvicewiltshire.org.uk/

Question 14

Community Health

Accepted Answer

We provide a wide range of health services in your community – bringing together local teams and specialist support to make care easier to access and navigate.  Whether you need advice, ongoing support or specialist care, we help you find the right service.

For Adults
Email: bswadults.enquiries@hcrgcaregroup.com

For Children and Young People Email: bswchildrens.enquiries@hcrgcaregroup.com

Tel: 0300 247 0200
Website: https://bswcommunityservices.co.uk/

Question 15

Designability

Accepted Answer

Designability is a national charity that creates innovative products and services with and for disabled people, removing barriers and helping them to live with greater independence.

Borne out of a partnership between the Royal United Hospital and the University of Bath in the 1960s, our charity is best known for our pioneering Wizzybug Scheme which provides free, fun, powered wheelchairs called Wizzybugs to very young disabled children across the UK. But that isn’t all that we do.

Email: info@designability.org.uk
Tel: 01225 824103
Website: https://designability.org.uk/

Question 16

Driving Miss Daisy

Accepted Answer

At our core, we believe in providing more than just transportation – we’re dedicated to enhancing the quality of life for our clients. Serving people from all walks of life, we go beyond the traditional taxi service to ensure our clients can get out and live their lives to the fullest. Whether it’s attending important medical appointments, running essential errands, or enjoying long-awaited social events, we’re here to help.

We’re family when family can’t be there.

If you or a loved one needs extra support with day-today activities, our compassionate service offers both independence and peace of mind. Let us be there when you need us most.

Email: csc@drivingmissdaisy.co.uk 
Tel: 0333 014 6211
Website: https://drivingmissdaisy.co.uk/

Question 17

Headway

Accepted Answer

Headway - the brain injury association is a charity set up to give help and support to people affected by brain injury.
Through its network of more than 118 local Headway charities (groups and branches) across the UK, it provides support, services and information to brain injury survivors, their families and carers, as well as to professionals in the health and legal fields.

Email: enquiries@headway.org.uk 
Tel: 0808 800 2244
Website: www.headway.org.uk

Question 18

Healthwatch

Accepted Answer

We are the independent champion for people who use health and social care services. By sharing your feedback we can work with services to help them improve and ensure that people are at the heart of care.

Email: info@healthwatchwiltshire.co.uk
Tel: 01225 434218
Website: https://www.healthwatchwiltshire.co.uk/

Question 19

Hearing and Vision Team - Wiltshire

Accepted Answer

The Hearing and Vision team provide a range of services to people who are blind, have limited or impaired sight, are deaf or have an acquired hearing loss.

Email: hearingandvisionteam@wiltshire.gov.uk
Tel: 01380 826480
Website: https://adults.wiltshire.gov.uk/Services/62

Question 20

Independent Lives

Accepted Answer

Independent Lives is a user-led charity working to change the lives of disabled people, people with support needs and carers.

Email: info@independentlives.org
Tel: 01903 2194825
Website: https://www.independentlives.org/

Question 21

LINK Schemes and Community Transport

Accepted Answer

Link Schemes are community-based, volunteer run charities based predominantly in Wiltshire which aim to improve the quality of life for disadvantaged, elderly or infirm people by providing transport and ‘good neighbour’ services.

Email: enquiries@communityfirst.org.uk
Tel: 01380 722475
Website: https://www.communityfirst.org.uk/transport/link/

Question 22

Man Down

Accepted Answer

Man Down UK is a non-profit Community Interest Company founded in Cornwall, dedicated to supporting men with mental health challenges.
We run informal, peer-led talking groups across the UK, providing a safe, judgment-free space for men to share their struggles and connect with others who understand.

Email: support@mandown-uk.co.uk 
Website: https://mandown.org/

Question 23

Motor Neuron Disease Association

Accepted Answer

MND changes everything. We’re here for everyone affected by MND in England, Wales and Northern Ireland. Speak to our advisers, find information, connect with others and find local support using the links below.

Email: enquiries@mndassociation.org 
Tel: 01604 250505
Website: https://www.mndassociation.org/

Question 24

National Energy Action

Accepted Answer

We are National Energy Action (NEA), the national fuel poverty charity, working to ensure that everyone in England, Wales and Northern Ireland is warm and safe at home. Many households in the UK are in need of more energy bill help.

Tel: 0191 261 5677
Website: https://www.nea.org.uk/

Question 25

Oakhouse Foods

Accepted Answer

At Oakhouse it isn’t just about great food, we believe in great service too. We know that a friendly face makes all the difference and we are dedicated to providing you with a caring and personal service, from order right through to delivery!

Tel: 0333 370 6700
Website: https://www.oakhousefoods.co.uk/

Question 26

Papyrus

Accepted Answer

PAPYRUS Prevention of Young Suicide is the UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.

Email: admin@papyrus-uk.org
Tel: 01925 572444
Website: https://www.papyrus-uk.org/

Question 27

Parkinson's Society

Accepted Answer

We're the charity that’s here to support every Parkinson’s journey, every step of the way.

We don’t wait for change; we make it happen. Campaigning for better health and care. Funding research into groundbreaking new treatments. Running life-changing support services.

We’re a powerful community united by one mission: improving life with Parkinson’s.

Email: hello@parkinsons.org.uk
Tel: 0808 800 0303
Website:  https://www.parkinsons.org.uk/

Question 28

SmallGoodStuff

Accepted Answer

A directory of small, local care and support services. It connects people who are seeking care and support in local areas with others who can help.

Email: enquiries@smallgoodstuff.co.uk 
Tel: 01423 503937
Website: https://www.communitycatalysts.co.uk/smallgoodstuff/subsite/wiltshire/

Question 29

Stroke Association

Accepted Answer

Surviving a stroke is just the start of a long and difficult recovery journey. We’re here to support stroke survivors and their families find the strength they need to find their way back to life.

Email: helpline@stroke.org.uk 
Tel: 0303 3033 100
Website: https://www.stroke.org.uk

Question 30

Turn2Us

Accepted Answer

Turn2us is a national charity providing practical information and support to end financial insecurity.

Email: info@turn2us.org.uk 
Tel: 0808 164 8817
Website: https://www.turn2us.org.uk/

Question 31

Wessex Multiple Sclerosis Therapy Centre

Accepted Answer

At Wessex Multiple Sclerosis Therapy Centre, we are dedicated to providing expert care, support, and therapy for people living with multiple sclerosis and other neurological conditions. We also offer guidance and assistance to carers and families, ensuring that no one faces their journey alone.

Email: info@wessexms.co.uk
Tel: 01985 217728
Website: https://www.wessexms.co.uk/

Question 32

Wiltshire Centre for Independent Living

Accepted Answer

Wiltshire Centre for Independent Living was founded in 2005 by disabled people, for disabled people, with one goal in mind: to help everyone live independently with choice and control over their own lives.

Email: info@wiltshirecil.org.uk
Tel: 0300 1233 442
Website: https://www.wiltshirecil.org.uk/

Question 33

Wiltshire Farm Foods

Accepted Answer

Our recipe is simple: over 330 tasty, easy to cook meals made from quality ingredients plus good old-fashioned service. Our friendly local team delivers free to your door whenever you want. They always go the extra mile and are happy to put your meals away in the freezer for you if you’d like.

Email: info@wiltshirefarmfoods.co.uk 
Tel: 0800 077 3100
Website: https://www.wiltshirefarmfoods.com/

Question 34

Wiltshire Mind

Accepted Answer

We are here to support the mental health and wellbeing needs of anyone in the Wiltshire community.

We provide one-to-one and group support to empower individuals to take control of their own mental health and wellbeing.

Wiltshire Mind is a local, independent charity and has been supporting people with their mental health needs for over 30 years.

Email: wellbeing@wiltshiremind.co.uk
Tel: 01225 706532
Website: https://wiltshiremind.co.uk/

Question 35

Wiltshire Parent Carer Council

Accepted Answer

Founded in 2008, the WPCC is an independent organisation which is managed and run by parent carers, for parent carers.

We have a membership in excess of 4000 parent carers across Wiltshire whose children range in age (0-25yrs) and in the type of special educational needs and/or disabilities they have. These include mental health, physical, sensory, learning, communication, challenging behaviour, autistic spectrum disorders and health conditions that require complex care.

Email: reception@wiltspcc.co.uk 
Tel: 01225 764647
Website: www.wiltshireparentcarecouncil.co.uk

Question 36

Wiltshire Service Users Network

Accepted Answer

Founded in 1991, Wiltshire Service Users’ Network was the first User led organisation in Wiltshire and one of the pioneering organisations in the country. It was formed by people who use health and social services, to promote user involvement and support people to have a voice. We run a variety of projects to support people including Wiltshire Autism Hub, Banes Travel Support Scheme and wellbeing projects.

Email: info@wsun.co.uk
Tel: 01380 871800
Website: https://www.wsun.co.uk/

Question 37

Wiltshire Sight

Accepted Answer

If you’re blind or partially sighted, or starting to experience changes in your vision, we’re here with information, advice and a wide range of services to help you stay independent, active and enjoying what matters to you.

Email: info@sightsupportwest.org.uk
Tel: 01380 723682
Website: https://www.sightsupportwest.org.uk/wiltshire/

Question 38

Wiltshire Treehouse

Accepted Answer

Wiltshire Treehouse offers advice, support and creative programmes that support the social and emotional well-being of bereaved children and young people. We offer a relaxed, safe and inclusive environment in which people can explore and grow to understand their grief.

Email: admin@wiltshiretreehouse.org.uk
Tel: 01793 987105 ext 1
Website: https://wiltshiretreehouse.org.uk/

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